48-Hour Refund Guarantee
At iptv-france, we stand behind the quality of our France IPTV service. We offer a 48-hour refund policy after purchase to ensure every customer is fully satisfied with their abonnement IPTV.
When You Qualify for a Refund
You are eligible for a full refund if:
- You request the refund within 48 hours of your purchase date
- The service does not function properly due to a technical issue on our end that our support team is unable to resolve
- Your subscription credentials fail to activate despite proper setup following our installation guide
When Refunds Are Not Applicable
Refund requests will not be processed in the following situations:
- The request is made after 48 hours from the date of purchase
- The service is functioning correctly but does not meet personal content preferences
- Performance issues are caused by your internet connection speed or stability (we recommend minimum 10 Mbps for HD, 25 Mbps for 4K)
- Issues are caused by incompatible devices or incorrect setup that our support team offered to resolve
- The customer's ISP (Internet Service Provider) is blocking or throttling IPTV traffic
How to Request a Refund
To request a refund, follow these steps:
- Contact our support team via WhatsApp at +44 7446 124460 within 48 hours of purchase
- Describe the issue you are experiencing in detail
- Allow our team to troubleshoot — in most cases, we can resolve the problem and get your service working perfectly
- If the issue cannot be resolved and is caused by a problem on our end, your refund will be processed within 3-5 business days using the original payment method
Our Commitment
We believe in transparency and fairness. Our goal is always to resolve any issue first and ensure you get the premium IPTV experience you paid for. Refunds are a last resort — but when they are warranted, we process them quickly and without hassle.
Questions about this policy? Contact our support team — we are available 24/7.